SHIPPING POLICY

Thank you for shopping with Bruna Pabon Shop. We want you to know what to expect after placing your order.

ORDER PROCESSING & PRODUCTION

Many products sold by Bruna Pabon Shop are made to order, which means your item is created specifically after your order is placed.

Most orders are produced and prepared for shipment within approximately 2–7 business days. Production times are estimates and may vary depending on the product, order size, product availability, fulfillment provider, holidays, and periods of high order volume.

Please note that production time is separate from shipping and transit time.

SHIPPING & DELIVERY

Once your order has completed production, it will be shipped to the address provided during checkout.

Delivery times vary depending on the product, fulfillment location, destination, and shipping method available for your order.

All estimated delivery dates are provided as estimates and are not guaranteed.

Orders containing multiple products may arrive in separate packages because products may be produced and shipped from different fulfillment locations.

SHIPPING COSTS

Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the product, quantity, destination, fulfillment provider, and available shipping method.

TRACKING INFORMATION

When tracking is available, tracking information will be provided after your order has shipped.

Please allow time for the shipping carrier to scan the package and update the tracking information after a shipping label has been created.

Some orders containing multiple items may receive more than one tracking number if the products are shipped separately.

SHIPPING DELAYS

We work with our fulfillment partners to have orders produced and shipped as quickly as possible. However, delays may occasionally occur.

Bruna Pabon Shop cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers, severe weather, customs processing, holidays, high-volume periods, transportation disruptions, production delays, or other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us at shop@brunapabon.com so we can help review the order.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

Because many of our products enter production shortly after an order is placed, we cannot guarantee that a shipping address can be changed once an order has entered production or has shipped.

Additional costs may apply if an order must be reproduced or reshipped because an incorrect or incomplete address was provided by the customer.

LOST OR MISSING PACKAGES

If tracking indicates that your package is delayed or appears to be lost in transit, please contact us at shop@brunapabon.com as soon as possible.

We will review the order and work with the applicable fulfillment provider or shipping carrier when appropriate.

If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with your local carrier or post office.

INTERNATIONAL SHIPPING

International shipping availability varies depending on the product, fulfillment provider, and destination.

International orders may take longer to arrive due to customs processing and other circumstances outside our control.

Customers may be responsible for customs duties, import taxes, or other fees imposed by their country or local authorities where applicable.

International customers are responsible for providing accurate shipping information and any information required for delivery or customs clearance.

MADE-TO-ORDER PRODUCTS

Because many Bruna Pabon Shop products are created specifically after an order is placed, production may begin shortly after your purchase is submitted.

Please carefully review the product details, size, color, personalization (when applicable), quantity, and shipping information before completing your purchase.

Questions regarding returns, damaged items, incorrect products, manufacturing defects, refunds, or replacements are handled according to our Return & Refund Policy.

CONTACT US

If you have questions regarding your order or shipment, please contact:

Bruna Pabon Shop
Email: shop@brunapabon.com

For privacy and security reasons, please do not send merchandise to an address unless you have first received return instructions from Bruna Pabon Shop.