Refund policy

Return & Refund Policy

Because many of our products are made to order especially for you, we do not accept general returns or exchanges for change of mind, incorrect size, or incorrect color selections. Please review product descriptions and sizing information carefully before placing your order. This policy helps us reduce unnecessary waste associated with made-to-order production. Printful Help Center

Damaged, Defective, or Incorrect Items

We want you to love your order. If your item arrives damaged, defective, misprinted, or incorrect, please contact us at shop@brunapabon.com within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the item and the problem

Once we review your request, qualifying issues may be resolved with a replacement or refund at no additional cost to you. In many cases, you will not need to return the damaged or defective item. Printful Help Center

Personalized & Made-to-Order Products

Personalized, customized, and made-to-order products cannot be returned or exchanged because of buyer’s remorse, incorrect size or color selection, or a change of mind.

If a personalized or made-to-order product arrives damaged, defective, misprinted, or incorrect due to a production error, please contact us within 30 days of delivery so we can make it right.

Exchanges

We do not offer traditional exchanges. If there is a qualifying problem with your order, please contact us at shop@brunapabon.com so we can review the issue and determine the appropriate resolution.

Order Cancellations

Because products may enter production shortly after an order is placed, cancellations are not guaranteed once production has begun. If you need to request a cancellation or correction, contact us as soon as possible at shop@brunapabon.com.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.

European Union Customers

If your order is shipped to the European Union or another jurisdiction that provides mandatory consumer cancellation or return rights, those legal rights will apply notwithstanding the policy above. Certain customized or personalized goods may be exempt from cancellation rights where permitted by law.